Customer Service Associate

Walgreens•Idaho Falls, ID

12d

About The Position

The Customer Service Associate provides a distinctive and welcoming customer experience by greeting customers, offering assistance, answering questions, and resolving issues. The role operates an assigned cash register, handles transactions and related adjustments, and recommends products and companion items. The associate supports store operations by stocking and merchandising products, maintaining displays, checking in and pricing merchandise, rotating consumable items, and following asset protection and regulated-product requirements. Duties also include photo services and web order pickup, helping maintain a clean store, following company policies, and completing assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer help with products and services, answer questions, and resolve issues.
Model customer service best practices, including courteous interpersonal habits and proactive assistance through customer satisfaction.
Provide fast, friendly, and efficient service; recommend products, trade-up items, and companion items.
Operate an assigned cash register; collect payments and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws concerning regulated products such as alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable items using first-in, first-out procedures and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fulfill web pickup orders in Picture Care Plus and deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store condition.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs as requested by a manager or assigned by corporate.
Complete special assignments and other tasks as assigned.