Customer Service Associate

Walgreens•Midwest City, OK

13d

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. It engages customers and patients by greeting them, offering assistance with products and services, resolving issues, answering questions, and applying customer-service best practices. The associate supports store operations by recommending products, processing purchases and transactions, maintaining merchandise and displays, checking in and pricing merchandise, rotating and restocking consumable items, and following asset-protection and regulated-product procedures. The role also provides photo-area services and handles web pickup orders, helps maintain a clean and orderly store, follows company policies, maintains respectful coworker relationships, and completes assigned training and other tasks.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases on an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using first-in, first-out methods and restock outs.
Use store systems and equipment; provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor web pickup orders in Picture Care Plus, pick the items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.