Customer Service Associate

Walgreens • Huber Heights, OH

1d

About The Position

The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role includes operating a cash register, helping customers with products and services, resolving questions and issues, and following customer-service best practices. Associates also support store operations by merchandising and stocking products, maintaining clean and orderly areas, processing transactions and returns, following asset-protection procedures, and complying with laws for regulated products. Additional duties include providing photo-area services, filling and delivering web pickup orders, attending assigned training, and completing other tasks as directed.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Fluency in reading, writing, and speaking English.

Responsibilities

• Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
• Model customer-service best practices, including courtesy, eye contact, proactively offering help, identifying customer needs, and assisting customers until satisfied.
• Provide courteous, friendly, fast, and efficient service.
• Recommend products, trade-up items, and companion items.
• Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as directed.
• Follow asset-protection procedures to identify and minimize profit loss.
• Comply with state and local laws regarding regulated products, such as alcohol and tobacco.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to company policies and procedures.
• Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
• Use store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
• Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store areas.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete assigned special tasks and other duties.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed