Customer Service Associate

Walgreens•Albany, NY

About The Position

The Customer Service Associate delivers a distinctive customer experience by greeting customers, offering assistance, answering questions, resolving issues, and providing courteous, friendly, and efficient checkout service. The role operates an assigned cash register and supports store operations, merchandising, inventory, asset protection, compliance, and maintenance. It also provides customer service in the photo area and handles web pickup orders. The associate follows company policies and procedures, maintains respectful relationships with coworkers, and completes assigned training and other tasks.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues to support a positive customer experience.
Model and share customer service practices, including courtesy, eye contact, proactive assistance, identifying customer needs, and serving customers until satisfied.
Provide courteous, friendly, fast, and efficient service; recommend items, trade-up options, and companion products.
Register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by store leadership.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures; rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor Picture Care Plus web pickup orders, select the ordered items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training and PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.