Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role supports customers throughout the store, including in the photo area and through web order pickup, and helps maintain store operations, merchandise presentation, and a clean, orderly environment. The associate follows company policies and procedures, complies with applicable state and local laws for regulated products, protects company assets, maintains respectful coworker relationships, and completes assigned training and other tasks.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer service best practices, including courteous interpersonal habits and proactive assistance to meet customer needs.
- Provide courteous, friendly, fast, and efficient service; recommend items, trade-up products, and companion items.
- Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by the store manager or shift leader.
- Follow company asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first-in, first-out practices and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
- Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
- Help maintain clean, neat, orderly interior and exterior store conditions.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
