Customer Service Associate

Walgreens•Poland, OH

7d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales at an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. Associates model customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs. The position supports store operations by recommending products and companion items; processing purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; maintaining clean and well-merchandised counters and shelves; taking inventory and maintaining records; checking in and pricing merchandise; and building and maintaining displays. The associate follows asset-protection procedures and applicable laws for regulated products, assists with food placement and stock rotation, and uses store systems and equipment. Customer-service duties also include supporting the photo area, including digital passport photos, poster printing, and promotional photo products, and fulfilling and delivering web pickup orders. The associate helps maintain a clean, orderly store, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training and learning modules.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours is preferred.

Responsibilities

Provide courteous, fair, friendly, and efficient checkout service and register sales on an assigned cash register.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer-service best practices and Walgreens service traits, including proactively offering help and identifying customer needs.
Recommend sale items, trade-up items, and companion products.
Process purchases, collect cash, distribute change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures.
Assist with consumable stock rotation using the first-in, first-out method and restock outs.
Use store systems and store equipment with working knowledge.
Provide photo-area service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Assist with exterior and interior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager or assigned by corporate.