Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also models customer-service best practices, including proactive assistance, identifying customer needs, and helping customers until their needs are met. The associate operates a cash register and handles transactions, including cash, change, voids, returns, rain checks, refunds, and exchanges. Additional store duties include merchandising and pricing products, maintaining inventory and records, supporting asset protection and compliance for regulated products, constructing displays, completing resets, rotating and restocking consumable merchandise, and maintaining a clean and orderly store. The role also provides photo-area services, handles web pickup orders, and completes other assigned tasks. The associate is expected to maintain respectful relationships with coworkers, comply with company policies and procedures, and attend training and complete assigned learning modules. The position requires English fluency except in Puerto Rico and willingness to work a flexible schedule, including evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- English fluency is preferred, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends, is listed as preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend products, trade-up items, and companion items.
- Operate an assigned cash register; collect payments and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to policies and procedures.
- Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
