Customer Service Associate

Walgreens•Clearwater, FL

About The Position

The Customer Service Associate delivers a distinctive and positive customer experience by providing courteous, friendly, fast, and efficient service. The role includes operating a cash register, assisting customers with products and services, resolving issues, and sharing customer-service best practices with team members. The associate supports store operations through sales transactions, merchandise stocking and displays, inventory and record maintenance, asset protection, and compliance with applicable laws and company policies. Duties also include supporting photo services and web pickups, maintaining a clean and orderly store, and completing assigned training and other tasks.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous interactions, proactive assistance, identifying customer needs, and providing service until customers are satisfied.
Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
Recommend items for sale, including trade-up and companion items.
Operate an assigned cash register; process purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws governing regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
Use store systems and equipment as required.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned training and PPLs, special assignments, and other tasks.