Customer Service Associate

Laundry Capital Co. LLC • New York, NY

8d • Onsite

About The Position

Customer Service Associates report to the Store Manager and handle daily duties that maintain high levels of customer service by helping provide a clean, safe, and friendly store. They assist customers with laundry services and products, operate the register, keep retail items stocked, report maintenance and safety concerns, and perform cleaning duties. This is a part-time, in-person position at 1578 E 233 St, Bronx, NY 10466, paying $17.00 per hour. Flexible scheduling is available, including overnight hours.

Requirements

• Be able to stand for up to 8 or more hours per shift.
• Be able to lift up to 35 pounds.
• Communicate professionally with customers and associates.
• Work well with others and remain calm in stressful situations.
• Resolve customer issues and complaints in a timely, professional manner.
• Work a flexible schedule, including overnight hours.

Nice To Haves

• Previous customer service or retail experience.

Responsibilities

• Assist customers with laundry card use, machine selection and operation, retail purchases, wash-and-fold orders, and other questions or concerns.
• Accurately operate the register or point-of-sale system.
• Maintain knowledge of products and their uses, and encourage customers to purchase additional items.
• Keep retail items neatly stocked and promptly notify management when inventory or janitorial supplies are low.
• Use log books to report building or equipment maintenance issues and immediately inform a supervisor of unsafe situations.
• Use log books accurately and consistently, select appropriate equipment for laundry loads, resolve customer concerns where possible, and report customer complaints or claims to a supervisor.
• Follow company policies and procedures, including attendance and uniform standards.
• Follow safety practices to prevent accidents and injuries to customers and employees.
• Understand responsibilities during emergencies such as fires, floods, and severe weather.
• Maintain a safe environment inside and outside the store.
• Walk the floor regularly to pick up debris, empty trash, check restrooms, and perform other cleaning duties as needed.
• Perform tasks assigned by management.

Benefits

• Sales bonus and bonus program.
• Company uniforms provided.
• Employee discount program.
• Employee Assistance Program.
• Flexible schedules for full-time and part-time employment.
• Holiday pay.
• Referral program.
• Benefits are available to full-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed