Customer Service Associate

Walgreens • College Park, MD

1d

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. It also supports store operations, merchandising, photo services, online order pickup, maintenance, and company training.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
• Provide fast, courteous, friendly, and efficient service; recommend products, trade-up items, and companion items.
• Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as directed by the store manager or shift leader.
• Follow asset-protection procedures to identify and minimize profit loss.
• Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to policies and procedures.
• Rotate consumable stock using the first-in, first-out method and restock outs.
• Use store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
• Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive at the store.
• Help maintain a clean, neat, orderly interior and exterior store.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other assigned tasks.
• Attend training and complete PPLs requested by a manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed