Customer Service Associate - White Bear Lake, MN - (Full-Time)

Goodwill-Easter Seals Minnesota•Vadnais Heights, MN

2d•$15 - $20

About The Position

The Customer Service Associate is responsible for providing fast, friendly, and accurate point-of-sale transactions and a positive customer experience. The role also stocks merchandise, maintains sales-floor merchandising standards, and helps keep the store clean and safe. The associate promotes and adheres to Goodwill-Easter Seals Minnesota’s mission and values. In a typical day, the associate helps create a welcoming atmosphere for customers, follows store policies and procedures and completes directives in a timely manner. The role supports a work environment where program participants can train and develop toward their goals, and helps maintain a safe, welcoming environment for employees and customers. This full-time role typically involves 35–40 hours per week, with open schedule availability that includes a combination of days, nights, and weekends and at least 35 hours per week. Associates must be willing and able to be cross-trained and to train new employees. The position is in White Bear Lake, Minnesota. The listed pay range is $14.55–$20.01 per hour.

Requirements

Ability to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Strong organizational and prioritization skills.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human-services setting.
High level of initiative and self-motivation.
Perseverance and commitment to completing work.
Open schedule availability, including a combination of days, nights, and weekends, totaling at least 35 hours per week.
Willingness and ability to be cross-trained and to train new employees.

Nice To Haves

0–3 years of relevant experience.
High school diploma or equivalent preferred.
Knowledge or expertise in working with people with disadvantages and/or disabilities and barriers.

Responsibilities

Provide fast, friendly, and accurate transactions at the point of sale.
Create a high level of customer service and a welcoming atmosphere throughout the store.
Stock merchandise and maintain merchandising standards on the sales floor.
Maintain a clean and safe store environment.
Follow policies and procedures and execute directives in a timely manner.
Provide a work environment that supports training and development for program participants working toward their goals.
Contribute to a safe and welcoming environment for employees and customers.
Be willing and able to cross-train and train new employees.
Promote and adhere to Goodwill-Easter Seals Minnesota’s mission and values.

Benefits

Competitive pay.
Flexible hours.
Generous paid time off (PTO) program.
Competitive medical, dental, and vision plans.
Employer-paid life insurance.
401(k) plan with employer match.
Employee discount.
No overnight or late closing shifts and limited holiday hours.
Retail locations are closed New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
Opportunities for career development and advancement.