Branch Manager- White Bear Lake, MN

Huntington National Bank•White Bear Lake, MN

1d•$63,000 - $124,000•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role includes coaching colleagues on processes, leading the team toward budgeted production goals, acquiring consumer and business customers, making referrals to bank partners, and proactively deepening existing customer relationships. The manager is also responsible for ongoing business development and a calling program. The role manages high-value consumer and business customer portfolios, supports excellent customer service and issue resolution, and uses available tools and technology to identify sales and service opportunities. The manager maintains knowledge of bank products, services, technology, and policies; builds business and community relationships; oversees recruitment and staffing; obtains resources for the team; and ensures branch operations follow operational, security, risk, and regulatory requirements. The position also monitors branch sales, service, operational, and financial performance and performs other duties as assigned.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Provide fingerprints and meet additional background check requirements under NMLS regulations.
Demonstrated acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Nice To Haves

Bachelor's degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.

Responsibilities

Manage portfolios of high-value consumer and business customers and lead referrals to other bank areas to meet customer needs, deepen relationships, and build internal partnerships pursuant to OCR guidelines.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Maintain active community involvement and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.