Customer Service Associate - White Bear Lake, MN - (Full-Time)

Store Location•White Bear Township, MN

About The Position

The Customer Service Associate is responsible for completing fast, friendly, and accurate point-of-sale transactions and providing Goodwill customers with a positive experience. The role also stocks and maintains merchandising standards on the sales floor while helping keep the store clean and safe. The associate promotes and adheres to Goodwill-Easter Seals Minnesota’s mission and values. The position creates a welcoming atmosphere for customers, follows store policies and procedures, and carries out directives in a timely manner. It also supports a work environment where program participants can be trained and developed as they work toward their goals, and contributes to a safe environment for employees and customers. The typical full-time schedule is 35–40 hours per week, with open availability for a combination of days, nights, and weekends totaling at least 35 hours per week. Associates must be willing and able to cross-train and train new employees. The pay range is $14.55–$20.01 per hour.

Requirements

Ability to effectively communicate with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human-services setting.
High level of initiative and self-motivation.
Perseverance and commitment to completing the job.
Open schedule availability for a combination of days, nights, and weekends, totaling at least 35 hours per week.
Willingness and ability to be cross-trained and to train new employees.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Complete fast, friendly, and accurate transactions at the point of sale.
Provide customers with a welcoming atmosphere and a high level of customer service throughout the store.
Stock merchandise and maintain merchandising standards on the sales floor.
Help maintain a clean and safe store environment for employees and customers.
Follow policies and procedures and execute directives in a timely manner.
Help provide a work environment that trains and develops program participants in achieving their goals.
Promote and adhere to Goodwill-Easter Seals Minnesota’s mission and values.
Cross-train and train new employees.