Customer Service Associate - Minnetonka, MN - (Full-Time)
About The Position
The Customer Service Associate is responsible for processing fast, friendly, and accurate transactions at the point of sale and providing a positive customer experience to Goodwill customers. The role also involves stocking and maintaining merchandising standards on the sales floor while keeping the environment clean and safe, and promoting and adhering to Goodwill-Easter Seals’ mission and values. In a typical day, the associate creates a welcoming atmosphere and a high level of customer service throughout the store, follows policies and procedures, and completes directives in a timely manner. The associate helps provide a work environment where program participants can train and develop toward their goals, and contributes to a safe, welcoming environment for employees and customers. A typical full-time schedule is 35–40 hours per week, with open schedule availability that includes a combination of days, nights, and weekends and totals at least 35 hours per week. The position requires willingness and ability to be cross-trained and to train new employees. Retail locations have no overnight or late closing shifts and limited holiday hours.
Requirements
- Ability to communicate effectively with supervisors, employees, and customers.
- Ability to work independently and coordinate multiple projects simultaneously.
- Excellent organizational skills and ability to prioritize.
- Excellent decision-making skills.
- Strong attention to detail.
- Ability and desire to provide excellent customer service.
- Ability to interact with a diverse population in a human-services setting.
- High level of initiative and self-motivation.
- Perseverance and commitment to completing the job.
- Knowledge or expertise in working with persons with disadvantages and/or disabilities and barriers.
- Open schedule availability for a combination of days, nights, and weekends, totaling at least 35 hours per week.
- Willingness and ability to be cross-trained and to train new employees.
- 0–3 years of relevant experience.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Process fast, friendly, and accurate transactions at the point of sale.
- Provide a positive customer experience and create a welcoming atmosphere throughout the store.
- Stock merchandise and maintain merchandising standards on the sales floor.
- Maintain a clean and safe environment.
- Follow store policies and procedures and execute directives in a timely manner.
- Help provide a work environment where participants can train and develop toward their goals.
- Contribute to a safe, welcoming environment for employees and customers.
- Promote and adhere to Goodwill-Easter Seals’ mission and values.
- Be willing and able to cross-train and train new employees.
Benefits
- Competitive pay of $14.55–$20.01 per hour.
- Flexible hours.
- Generous paid time off (PTO) program.
- Medical insurance plans.
- Dental insurance plans.
- Vision insurance plans.
- Employer-paid life insurance.
- 401(k) plan with employer match.
- Employee discount.
- Opportunities for career development and advancement.
- Retail locations are closed on New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
- No overnight or late closing shifts and limited holiday hours.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
