Customer Service Associate

Laundry Capital Co. LLC•New York, NY

15d•Onsite

About The Position

Customer Service Associates (CSAs) report to a Store Manager and handle daily duties that maintain high levels of customer service by helping provide a clean, safe, and friendly store. They assist customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders, while responding to customer questions and concerns. The role also involves operating the register or point-of-sale system, maintaining product knowledge, encouraging additional purchases, and keeping retail items stocked. CSAs use log books to report maintenance issues, communicate supply shortages to management, and notify a supervisor about unsafe situations, complaints, or claims. They follow company policies, attendance and uniform standards, safety practices, and emergency procedures. Ongoing cleaning duties include walking the floor, picking up debris, emptying trash, checking restrooms, and maintaining a safe environment inside and outside the store. This is a part-time, in-person position at 214-50 Jamaica, Jamaica, NY 11428. The pay rate is $17.00 per hour. The schedule may be flexible and may include overnight hours.

Requirements

Able to stand for up to 8+ hours per shift.
Able to lift up to 35 pounds.
Able to communicate professionally with customers and associates.
Able to work well with others and remain calm in stressful situations.
Able to resolve customer issues and complaints in a timely, professional manner.
Able to work a flexible schedule, including overnight hours.

Nice To Haves

Previous customer service or retail experience is preferred.

Responsibilities

Assist customers with laundry card use, machine selection and operation, retail purchases, wash-and-fold orders, and other questions or concerns.
Accurately operate the register or point-of-sale system.
Maintain knowledge of products and their uses, and encourage customers to purchase additional items.
Keep retail items neatly stocked and promptly notify management when inventory or janitorial supplies run low.
Use log books to report building or equipment maintenance issues and promptly inform a supervisor of unsafe situations.
Use log books accurately and consistently; select appropriate equipment for the amount of laundry; resolve customer concerns where possible; and inform a supervisor of complaints or claims.
Follow company policies and procedures, including attendance and uniform standards.
Follow safety practices to prevent accidents and injuries to customers and employees.
Understand responsibilities during emergencies such as fires, floods, and severe weather.
Maintain a safe environment inside and outside the store.
Walk the floor regularly to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as needed.
Perform tasks assigned by management.