Customer Service Associate (Temp-to-Hire)

Bobrick Washroom Equipment, Inc•Los Angeles, CA

3h•$28 - $30•Onsite

About The Position

Bobrick is hiring a Customer Service Associate to serve as the primary point of contact for direct sales partners, including distributors, manufacturers' representatives, architects, and end users. The role processes orders for washroom accessories and partitions, responds to customer inquiries by phone, email, and fax, and collaborates with internal teams to ensure orders are completed accurately and on time. The position requires attention to detail, strong communication, and a commitment to a positive customer experience. The assignment is intended to begin as a temporary role lasting 8–12 months, with the likelihood of full-time employment. Full benefits are provided. The position is based at Bobrick's North Hollywood, California location and is scheduled Monday through Friday, 8:00 a.m.–5:00 p.m., with overtime as needed. Pay is $28–$30 per hour. Bobrick describes itself as a privately owned global leader in commercial washroom accessories, with more than 100 years of innovation and manufacturing facilities across the U.S., Canada, the U.K., and India. The company highlights employee development, an inclusive and supportive culture, work-life balance, continuous improvement, and a commitment to sustainability.

Requirements

Associate degree or equivalent technical education and at least 3 years of customer service or retail sales experience; 5 or more years of related experience may be considered in lieu of a degree.
Strong customer service, interpersonal, and communication skills.
Excellent attention to detail, organization, and follow-through.
Accurate data entry skills and ERP/order management experience.
Ability to manage multiple priorities and meet changing customer deadlines in a fast-paced environment.
Strong technical aptitude, including the ability to interpret specifications, blueprints, plans, submittals, and installation documents.
Excellent critical-thinking and problem-solving skills with a customer-focused approach.
Ability to quickly locate and apply information from catalogs, procedures, and online resources.
Willingness to learn, accept feedback, and continuously develop.
Working knowledge of commercial drafting standards and ADA requirements.
Ability to interpret sketches, notes, and architectural drawings and create installation drawings with minimal supervision.
Strong math skills, including working with fractions, and exceptional accuracy.
Working knowledge of Microsoft Office 365, Zendesk, Dialpad, Adobe Acrobat Pro, Nitro, and Visio.
Ability to use OCR software to convert scanned documents into editable files.
Proficiency in creating, editing, converting, and combining Microsoft Office and PDF documents, including eSignature functionality.
Ability to read and interpret engineering drawings, floor plans, layouts, and technical diagrams.
Typing speed of at least 40 words per minute.

Nice To Haves

Bachelor's degree preferred.
Experience with AutoCAD, Nitro, Visio, or similar software is highly preferred.

Responsibilities

Deliver consistent, high-quality customer service in collaboration with the Customer Service team.
Support the Customer Service vision, mission, and strategic initiatives.
Respond to distributors, manufacturers' representatives, architects, and end users by phone, email, and fax to process orders, provide technical support, and resolve customer issues.
Manage inquiries about order status, pricing, availability, shipment tracking, order changes, returns, installation, and technical support.
Meet department standards for accuracy, responsiveness, and productivity.
Develop and maintain knowledge of Bobrick accessories, partitions, and replacement parts.
Use department resources, including Bobrick.com, to answer product and installation questions.
Process purchase orders and enter customer and quoted orders into the ERP system.
Partner with Sales, Credit, Shipping, Production Control, Purchasing, and manufacturers' representatives to resolve order and shipment issues.
Investigate shipping issues and coordinate with the Transportation team on carrier claims.
Process no-charge replacement and warranty part orders for lost or damaged shipments.
Coordinate order schedule changes with internal departments and communicate updates to customers and representatives.
Evaluate customer issues, determine appropriate solutions, and document actions according to company procedures.
Recommend process improvements to enhance department efficiency and customer service.
Participate in the department's employee development and training program.