Customer Relations Representative, PSA (temp to hire)

Collectors • Santa Ana, CA

7d • Onsite

About The Position

Collectors is hiring a temp-to-hire Customer Relations Specialist III for the PSA Customer Relations team. PSA is a third-party trading card authentication and grading company. The Customer Resource Center works within the operations process and collaborates across Operations and other departments. This full-time position reports to the Customer Relations Supervisor and is onsite five days a week at the Santa Ana, California office, Monday through Friday from 2:30 p.m. to 11 p.m. The estimated hourly rate is $24.50; the role may be eligible for shift differential pay. Candidates must be authorized to work in the United States.

Requirements

• At least 3 years of relevant customer relations experience.
• Strong problem-solving skills.
• Excellent communication skills.
• Excellent listening skills and an empathetic manner.
• Organized, detail-oriented, and strong interpersonal skills.
• Knowledge of Google Workspace systems.
• Ability to keep emotions under control, remain open to ideas, and try new things.
• High school diploma or equivalent.
• Authorization to work in the United States.
• Ability to type, use a mouse, and sit and look at a computer for potentially long periods.
• Regular use of hands for various tasks.
• Ability to hear alarms, signals, and verbal instructions.
• Ability to lift, carry, and move materials up to 40 pounds.
• Ability to talk on the phone and text, and to operate a computer and phone system efficiently.
• Ability to sit or stand for extended periods.

Nice To Haves

• College degree.
• Experience handling customer resolutions, processing and investigating claims, and shipping and handling.
• Experience using Salesforce.

Responsibilities

• Use discretion and sound judgment when engaging with internal and external parties.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide customers with accurate, valid, and complete information using department protocols.
• Resolve customer queries by clarifying the issue, determining its cause, and selecting and explaining an appropriate solution.
• Maintain accounts by processing customer adjustments.
• Continuously update the department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED