Customer Support Representative (Temp-to-Hire)

Fastbreak AI • Charlotte, NC

9d • Onsite

About The Position

Fastbreak AI uses AI to transform sports operations, offering software for scheduling, tournament management, group travel and brand sponsorships. Fastbreak Travel is its AI-powered group travel platform for amateur and professional sports organizations. It simplifies hotel booking, monitors stay-to-play, and turns room nights into a reliable revenue stream. The platform integrates directly with Fastbreak Compete, which gives organizers control over team accommodations.

Fastbreak AI is seeking a friendly, dependable Customer Support Representative to assist teams, families and guests booking hotel stays through Fastbreak Travel. The representative will handle guest calls about making, changing or asking about reservations and help guests get settled so they can focus on their events. The position is based at the company’s Charlotte, North Carolina headquarters and has the potential to be temp-to-hire. The pay rate is $20 per hour, with full-time hours and two possible shifts: 9 a.m.–5 p.m. or 11 a.m.–7 p.m. Daily availability from 12–1 p.m. is required because it is a peak call window.

Requirements

• High school diploma or equivalent required.
• Friendly, patient and professional phone presence.
• Comfortable learning new software and navigating multiple systems at once.
• Strong attention to detail and accurate data entry.
• Reliable and punctual, with availability for one of the listed shifts.

Nice To Haves

• At least 1 year of customer service or call center experience.
• Hotel, travel or sports industry experience.

Responsibilities

• Answer inbound calls from guests about hotel reservations, handling 30–50 calls per day depending on event volume.
• Help guests book, modify and cancel reservations through the Fastbreak Travel platform.
• Answer questions about hotel options, rates, policies and booking requirements.
• Troubleshoot reservation issues and escalate complex problems.
• Document every call and reservation change accurately in company systems.
• Follow up with guests to ensure issues are fully resolved.
• Participate in a rotating emergency phone schedule as needed.

Benefits

• A flat start-up environment where ideas matter and innovation thrives.
• The opportunity to help shape the future of a rapidly growing and well-funded company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED