Customer Support Representative (Temp-to-Hire)

Fastbreak AI • Charlotte, NC

10d • Onsite

About The Position

Fastbreak AI is looking for a friendly, dependable Customer Support Representative to assist teams, families, and guests who book hotel stays through Fastbreak Travel, its AI-powered group travel platform for amateur and professional sports organizations. The representative will serve as a phone contact for guests making, changing, or asking about reservations and help them resolve issues so they can focus on their event. The role is based at Fastbreak AI’s Charlotte, North Carolina headquarters and has the potential to be temp-to-hire.

This is a full-time, $20-per-hour role with one of two possible shifts: 9 a.m.–5 p.m. or 11 a.m.–7 p.m. Daily availability from 12–1 p.m. is required because it is a peak call window. The representative handles approximately 30–50 inbound calls per day, depending on event volume, and participates in a rotating emergency phone schedule as needed.

Requirements

• High school diploma or equivalent.
• Friendly, patient, and professional phone presence.
• Comfort learning new software and navigating multiple systems at once.
• Strong attention to detail and accurate data-entry skills.
• Reliable and punctual, with availability for one of the listed shifts.

Nice To Haves

• At least one year of customer service or call center experience is preferred.
• Hotel, travel, or sports industry experience is a plus.

Responsibilities

• Answer inbound calls from guests about hotel reservations, handling 30–50 calls per day depending on event volume.
• Help guests book, modify, and cancel reservations through the Fastbreak Travel platform.
• Answer questions about hotel options, rates, policies, and booking requirements.
• Troubleshoot reservation issues and escalate complex problems.
• Document every call and reservation change accurately in company systems.
• Follow up with guests to ensure issues are fully resolved.
• Participate in a rotating emergency phone schedule as needed.

Benefits

• Opportunity to contribute ideas in a flat startup environment where innovation thrives.
• Opportunity to help shape the future of a rapidly growing, well-funded company and make a mark.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED