Customer Relations Representative, PSA (temp to hire)

Collaborative Solutions • Santa Ana, CA

5d • Onsite

About The Position

Collectors is hiring a temp-to-hire Customer Relations Specialist III for the PSA Customer Relations team. The Customer Resource Center is embedded in operations and works cross-functionally with other Operations departments. The role handles customer inquiries and resolutions, investigates claims, and helps find appropriate solutions in coordination with Operations and other teams. The position reports to the Customer Relations Supervisor and is full-time, onsite five days a week at the Santa Ana, California office, working Monday through Friday from 2:30 p.m. to 11:00 p.m.

Requirements

• High school diploma or equivalent.
• At least 3 years of relevant customer relations experience.
• Strong problem-solving skills.
• Excellent communication skills.
• Excellent listening skills and an empathetic voice and manner.
• Organized, detail-oriented, and strong interpersonal skills.
• Knowledge of Google Workspace systems.
• Keep emotions under control, remain open to ideas, and try new things.
• Ability to type, use a mouse, and sit and look at a computer potentially for long periods.
• Regular hand use for various tasks.
• Ability to hear alarms, signals, and verbal instructions.
• Ability to lift, carry, and move materials up to 40 pounds.
• Talking on the phone and texting may be required, along with manual dexterity to operate a computer and phone system efficiently.
• Ability to sit or stand for extended periods.

Nice To Haves

• College degree preferred.
• Experience handling customer resolutions, processing and investigating claims, and shipping and handling.
• Experience utilizing Salesforce preferred.
• At least 6 months of strong customer relations skills within a customer service environment.

Responsibilities

• Use discretion and sound judgment when engaging with internal and external parties.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide customers with accurate, valid, and complete information using department protocols.
• Resolve queries by clarifying customer issues, determining causes, selecting solutions, and explaining them to customers.
• Maintain accounts by processing customer adjustments.
• Continuously update the department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED