Part Time Customer Service Associate

Hertz•Tallahassee, FL

About The Position

As a part-time Customer Service Associate, you will assist customers at the counter with rental transactions, consult with them about their rental needs, and explain available insurance, ancillary benefits, and coverage. You will provide customer service throughout the rental process and occasionally assist with returns, following company policies and procedures. The role includes a base pay of $16 per hour, overtime paid at 1.5 times the hourly rate, medical, dental, vision, and 401(k) benefits, and uncapped monthly sales incentives. The listed monthly incentive range is a placeholder, and top sellers may have the potential to earn over $100,000 annually. This position requires customer focus, accurate completion of rental and return documentation, effective communication, and the ability to work across computer systems while assisting customers in person and over the phone. Associates work flexible shifts, including weekends and holidays, may work overtime as required, and work outdoors in all weather conditions. The role also requires standing for extended periods.

Requirements

Passion for customer service and attention to detail, including a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple computer systems.
Ability to multitask across computer systems while assisting customers in person or over the phone.
Proficiency in English, including clear and proficient spoken communication.
Good written and oral communication skills.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and strong interpersonal skills.
Proven ability to work well within a team.
A customer-focused approach and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages in addition to English.

Responsibilities

Manage rental transactions and occasional returns in compliance with company policies and procedures.
Welcome customers and represent the company professionally through appearance, language, and behavior.
Help provide a clean and safe vehicle to each customer.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration and support a positive customer experience.
Use approved sales and service techniques to determine customer needs and offer optional products.
Prepare rental and return documents accurately and completely.
Qualify customers according to rental requirements.
Provide directions, maps, local-area information, and appropriate service information.
Explain rental parameters, rates, and service charges to customers.
Ensure the return date and time on rental agreements are accurate.
Review charges when vehicles are returned.
Prepare rental agreement folders with all required information.
Answer customer calls in a friendly, helpful, and timely manner.
Resolve customer service issues effectively.
Coordinate customers in the queue to reduce wait times and support efficient service.