Part Time Customer Service Associate

Hertz•Ontario, CA

About The Position

The Customer Service Associate consults with customers about their car rentals, maximizes revenue by offering products and services and addressing customer objections, and provides customer service and sales support. The role manages rental and occasional return processes in accordance with company policies, helps customers understand rental requirements, rates, and charges, and supports a clean and safe vehicle experience. Associates also assist with customer questions, service issues, directions, and queue flow.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple systems while multitasking with customers in person or by phone.
Proficiency in English and clear written and oral communication.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and interpersonal skills.
Proven ability to work well within a team.
Customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages in addition to English.

Responsibilities

Manage rental and occasional return processes in compliance with company policies and procedures.
Welcome customers warmly and represent Hertz professionally in appearance, language, and behavior.
Use approved sales and service techniques to determine customer needs and offer optional products.
Provide clean and safe vehicles to customers.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration, build brand loyalty, and help create a positive customer experience.
Prepare rental and return documents accurately and completely, including the Rental Agreement Folder.
Qualify customers according to company rental requirements.
Provide directions, maps, local information, and appropriate service information.
Explain rental parameters, rates, and service charges, and ensure the rental agreement has the correct return date and time.
Review charges when vehicles are returned.
Answer customer phone calls promptly and helpfully.
Resolve customer service issues effectively.
Coordinate customers in the queue to minimize wait times and support efficient service.

Benefits

Hourly rate of $18.50 plus commission, with on-target earnings potential starting at 2%.
Eligibility for bonus plans of up to 12%.
Overtime pay, subject to applicable laws and prior approval under company policy.
Holiday pay at 1.5 times the regular rate for hours worked on a designated holiday, plus 8 hours of holiday pay.
Up to 48 hours of sick pay.
Paid time off, vacation, and paid observed holidays, with accruals starting at 0.83 days per month, 4 floating holidays, and 9 paid observed holidays.
Profit-sharing eligibility.
Medical, dental, and vision plan options.
Company-paid basic life insurance equal to one times base annual pay.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and their families.
Educational reimbursement and discounts.
Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
Perks and discounts, including theme park tickets and gym discounts.