Part Time Customer Service Associate

Hertz•Palm Springs, CA

About The Position

The Part Time Customer Service Associate consults with customers about their car rentals, maximizes revenue opportunities by offering products and services and addressing customer objections, and provides customer service and sales support. The role manages rental and occasionally return processes in accordance with Hertz policies and procedures, while representing the company professionally and helping ensure customers receive clean, safe vehicles and an efficient, positive experience. The associate uses approved sales and service techniques to determine customer needs, offers optional products, completes rental and return documents, qualifies customers under rental requirements, explains rates and service charges, and verifies rental and return details. The role also assists customers with directions and local information, answers phones, resolves service issues, and coordinates customers in the queue to reduce wait times. The position requires flexible shifts, including weekends and holidays, overtime as required, outdoor work in all weather conditions, and standing for extended periods.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple computer systems.
Ability to multitask across computer systems while assisting customers in person and/or by phone.
English proficiency and clear, proficient communication in English.
Good written and oral communication skills.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and interpersonal skills.
Demonstrated ability to work well within a team.
A customer-focused approach and proven experience in a customer-facing environment.
Availability to work flexible shifts, weekends, holidays, and overtime as required.
Ability to work outdoors in all weather conditions and stand for long periods.

Nice To Haves

Fluency in languages in addition to English.

Responsibilities

Provide customer service while managing rental and occasionally return processes in accordance with Hertz policies and procedures.
Welcome customers and represent Hertz professionally through appearance, language, and behavior.
Help provide a clean and safe vehicle for every customer.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration and support the company’s service environment.
Use approved sales and service techniques to determine customer wants and needs, and offer optional products accordingly.
Prepare rental and return documents accurately and completely.
Qualify customers using company rental requirement guidelines.
Provide directions, maps, local-area information, and relevant service information.
Review rental parameters, rates, and service charges with customers to ensure understanding.
Verify that the return date and time on the rental agreement are accurate.
Review charges when vehicles are returned.
Prepare rental agreement folders with all required information.
Answer customer phone calls in a friendly, helpful, and prompt manner.
Resolve customer service issues effectively.
Assist and coordinate customers in the queue to minimize wait times and promote efficient service.
Work flexible shifts, including weekends and holidays, and work overtime as required.
Work outdoors in all weather conditions and stand for long periods.