Part Time Customer Service Associate

Hertz•Gypsum, CO

9d•Onsite

About The Position

As a Part Time Customer Service Associate, you will interact with customers to provide helpful, courteous, and quality assistance. The role flexes across customer service functions, including assisting customers as they return vehicles, greeting customers, answering vehicle-related questions, providing directions, processing rentals at the counter, and helping customers exit the rental car center smoothly. You will manage rental and occasional return processes in accordance with Hertz policies, provide a clean and safe vehicle, resolve customer issues, explain rental parameters and charges, prepare accurate rental and return documents, and use approved sales and service techniques to identify customer needs and offer optional products. The role also involves answering phones, sharing local information, supporting customers in queues, and contributing to a collaborative team environment. The position requires flexible shifts, including weekends and holidays, and overtime as required. Work is outdoors in all weather conditions and involves standing for extended periods.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple computer systems while multitasking with customers in person or by phone.
Proficiency in English, with clear and proficient written and oral communication.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and strong interpersonal skills.
Proven ability to work well within a team.
A strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods of time.

Nice To Haves

Fluency in languages other than English is encouraged.

Responsibilities

Provide world-class customer service while managing rental and occasional return processes in compliance with Hertz policies and procedures.
Welcome customers with a smile and represent Hertz professionally in appearance, language, and behavior.
Ensure every customer receives a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration, and build brand loyalty.
Use company-approved sales and service techniques to determine customer needs and offer optional products.
Prepare rental and return documents accurately and completely, including the Rental Agreement Folder.
Qualify customers according to company rental requirements.
Provide directions, maps, local-area information, and appropriate service information.
Review rental parameters, rates, and service charges with customers.
Ensure rental agreements show the correct return date and time, and review all charges when vehicles are returned.
Answer phones in a friendly, helpful, and prompt manner.
Resolve customer service issues effectively.
Coordinate customers in the queue to reduce wait times and promote efficient service.

Benefits

Hourly pay of $21.00 plus commission, with on-target earning potential starting at 2%, including monthly bonus plans.
Eligible bonus plans of up to 12%.
Medical, dental, and vision plan options.
Hertz-paid basic life insurance equal to one times base annual pay.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary pet, legal/identity theft, and critical illness insurance programs.
Perks and discounts, including theme park tickets and gym discounts.