Part Time Customer Service Associate

Hertz•Phoenix, AZ

About The Position

As a Customer Service Associate, you interact with Hertz customers to provide helpful, courteous, high-quality service. The role flexes across customer-service activities, including assisting customers as they return vehicles, greeting customers, answering questions about vehicles, providing directions, processing rentals at the counter, and helping customers exit the rental car center. The position also involves managing rental and occasional return processes in accordance with company policies, addressing customer needs and issues, and contributing to a smooth, efficient customer experience. The position pays $17.00 per hour plus commission. The median incentive is approximately $334 per month and varies based on job performance. On-target earning potential starts at 2%, including monthly bonus plans; eligible bonus plans are up to 12%. Benefits may include medical, dental, and vision plan options; life insurance; retirement programs with 401(k) employer matching; paid parental leave and adoption assistance; an Employee Assistance Program; educational reimbursement and discounts; voluntary insurance programs; and other perks and discounts.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple computer systems while multitasking with customers in person or over the phone.
Proficiency in English and clear written and oral communication in English; candidates fluent in other languages are encouraged to apply.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and interpersonal skills.
Demonstrated ability to work well within a team.
A strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages in addition to English.

Responsibilities

Manage rental and occasional return processes in compliance with Hertz policies and procedures.
Welcome customers with a smile and represent Hertz professionally through appearance, language, and behavior.
Focus on providing each customer with a clean and safe vehicle.
Take ownership of customer service experiences and promptly resolve issues.
Contribute to teamwork and collaboration, and support the company’s brand and success.
Use company-approved sales and service techniques to determine customer wants and needs, and offer optional products accordingly.
Prepare rental and return documents accurately and completely, including the Rental Agreement Folder.
Qualify customers according to company rental requirements.
Assist customers with directions, maps, local-area information, and service information.
Review rental parameters, rates, and service charges with customers; verify rental agreement return date and time; and review charges when vehicles are returned.
Answer customer phone calls in a friendly, helpful, and prompt manner.
Resolve customer service issues effectively.
Coordinate customers in the queue to minimize wait times and promote efficient service.

Benefits

Medical, dental, and vision plan options.
Hertz-paid basic life insurance coverage equal to one times base annual pay.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance.
Perks and discounts, including theme park tickets and gym discounts.
Hourly pay of $17.00 plus commission; median incentive is approximately $334 per month and varies based on job performance.
On-target earning potential starting at 2%, including monthly bonus plans; eligible bonus plans up to 12%.