CARWASH 7022 - CUSTOMER SERVICE ASSOCIATE - SAN SEBASTIAN

GATE HR•St. Augustine, FL

7d•Onsite

About The Position

The GATE Express Wash Associate makes customer service the first priority by providing guests with a safe, friendly experience. The role involves answering guest questions correctly, promptly, and courteously; processing vehicles efficiently according to established car-wash procedures; and maintaining a clean, organized facility. Team members are trained to perform all car-wash functions, including operating kiosks and point-of-sale equipment, guiding vehicles, maintaining and repairing equipment, detailing vehicles, and learning about site merchandise.

Requirements

Must be at least 16 years old.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with staff.
Must be detail-oriented and have strong organizational skills.
Must be able to operate a computer.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must have adequate strength, balance, and coordination to perform essential functions.
Must be able to work indoors and outdoors and endure outdoor temperature and weather changes.

Responsibilities

Arrive at work consistently and on time, wearing a clean, proper uniform and required safety gear.
Attend required training, safety courses, and office and departmental meetings.
Report safety hazards, follow up to ensure they are corrected, and help provide a safe work environment.
Handle chemicals safely and properly, and become proficient in the appropriate equipment and its safety features.
Contribute to a positive and supportive team environment.
Provide prompt, friendly customer service and assist guests with questions or requests.
Process vehicles quickly and safely by following the correct procedure for each vehicle.
Guide guests with clear hand signals, review loading directions, and confirm vehicles are correctly positioned before the wash begins.
Check vehicles before they enter the wash tunnel for visible safety issues.
Keep the facility clean and organized, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash; changing light bulbs; replenishing towels; and changing register paper and ink cartridges.
Perform vehicle detailing services as trained and directed.
Operate Express Wash kiosks, credit card machines, and point-of-sale equipment.
Learn and perform minor car-wash equipment repairs and maintenance as needed.
Maintain knowledge of site merchandise.