CARWASH 7019 - CUSTOMER SERVICE ASSOCIATE - WORLD GOLF VILLAGE

GATE HR•St. Augustine, FL

7d•Onsite

About The Position

The GATE Express Wash Associate makes customer service the first priority by providing guests with a safe, friendly experience. The associate responds to guest questions promptly and courteously, helps process vehicles efficiently and according to established procedures, and maintains a clean and organized facility. The role includes learning and performing the functions of the car wash, including operating kiosks and payment systems, guiding vehicles through the wash, detailing vehicles, and performing minor equipment maintenance and repairs. Team members receive training on these duties and on appropriate equipment and safety features.

Requirements

Must be at least 16 years old.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
Must be able to speak, read, write, and understand English sufficiently to communicate effectively with customers and team members.
Must be detail-oriented and have strong organizational skills.
Must be able to operate a computer.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must have adequate strength, balance, and coordination to perform essential functions.
Must be able to work indoors and outdoors and endure outdoor temperature and weather changes.

Responsibilities

Provide prompt, friendly customer service and respond to guest questions and requests.
Process vehicles efficiently by following established car-wash procedures and checking vehicles for visible safety issues before they enter the wash tunnel.
Guide guests and vehicles using clear hand signals, review loading directions, and signal when vehicles are ready for the wash.
Operate Express Wash kiosks, credit card machines, and point-of-sale systems.
Perform vehicle detailing services as trained and directed.
Maintain facility cleanliness and organization, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash; changing light bulbs; replenishing towels; and replacing register paper and ink cartridges.
Learn and perform minor car-wash equipment repairs and maintenance, including preventative maintenance.
Handle chemicals safely and report safety hazards, following up to ensure they are corrected.
Attend required training, safety courses, and meetings; contribute to a positive and supportive team environment.
Arrive consistently and on time in a clean, proper uniform; wear safety goggles and non-slip shoes when necessary.
Maintain knowledge of site merchandise.