1224 - FOOD SERVICE ASSOCIATE -WORLD GOLF

GATE HR•St. Augustine, FL

About The Position

The GATE Store Food Service Associate prioritizes customer service by providing guests with a friendly and efficient experience. The role performs routine food preparation and customer assistance, works with the Store Kitchen Manager and Store Manager on store operations and inventory, helps customers locate products and understand product offerings, stocks coolers and shelves, and maintains a clean, organized store. The associate operates food production equipment and the register, handles cash and credit-card payments in accordance with GATE policies, and performs minor maintenance and repairs on store equipment. The role also assists in training new and existing team members in food preparation, customer service, and kitchen safety. Food preparation duties include preparing made-to-order items according to the set menu, standard recipes, and portion guidelines; accommodating customer customization requests while maintaining quality and consistency; and ensuring appropriate portion control and presentation. The associate follows food safety regulations, including proper food handling, storage, rotation, and temperature control, and maintains commercial kitchen cleanliness and hygiene. General facility duties include cleaning restrooms, floors, windows, and storage rooms; sanitizing pumps and surfaces; emptying trash; changing light bulbs; replenishing towels; and changing register paper and ink cartridges. The associate must follow GATE standards, attend required training and meetings, and perform other tasks assigned by the Kitchen and Store Managers.

Requirements

Successfully complete a pre-employment drug screening and background check.
Be able to work a flexible schedule, including weekends and holidays; duties also mention split shifts.
Speak, read, write, and comprehend English sufficiently to communicate effectively with customers and team members.
Be detail-oriented and have strong organizational skills.
Stand for extended periods.
Lift, carry, and move up to 50 pounds.
Perform repetitive movements over long periods.
Bend, kneel, stoop, and reach, including overhead.
Read and interpret safety rules, operating and maintenance instructions, and food-service equipment procedure manuals.
Possess basic mathematical knowledge.
Follow safety and sanitation guidelines and regulations.
Have strong customer-service skills.
Maintain or be willing to obtain Food Safety Certification.

Nice To Haves

Previous successful work experience in a convenience store, restaurant, fast-food, or related environment is preferred.
Knowledge of food safety is preferred.

Responsibilities

Provide friendly, efficient customer service and assist customers with product and menu questions, choices, and requests.
Operate the register and handle cash and credit-card payments according to GATE policies.
Prepare made-to-order food according to the set menu, standard recipes, and portion guidelines.
Accommodate menu customizations while maintaining food quality and consistency.
Maintain proper portion control and presentation of food items.
Follow food safety requirements for food handling, storage, ingredient rotation, and temperature control.
Stock coolers and shelves and help ensure the store is clean, organized, and well stocked.
Maintain cleanliness and hygiene in the commercial kitchen and throughout the facility, including cleaning restrooms, floors, windows, and storage rooms; sanitizing pumps and surfaces; emptying trash; and replenishing dispensers.
Perform minor repairs and maintenance on store food equipment.
Assist with training new and existing team members in food preparation, customer service, and kitchen safety.
Attend required training, safety courses, office and departmental meetings.
Follow GATE standards for punctuality, uniform, appearance, safety, sanitation, and applicable rules and policies.
Perform additional tasks assigned by the Kitchen and Store Managers.