Client Service Associate - Golf

The Familie • Scottsdale, AZ

1d

About The Position

The Client Service Associate will provide white-glove support to professional golf clients, coordinating day-to-day travel, scheduling, logistics, and lifestyle needs. Working closely with agents and internal teams, the role proactively anticipates client needs and supports the overall client experience on and off the course. The position reports directly to the President of Golf.

Requirements

• Extremely organized with acute attention to detail.
• Collaborative, team-oriented work style and ability to build effective business relationships.
• Ability to resolve client issues efficiently and professionally.
• Superior oral and written communication skills.
• Commitment to delivering exceptional client experiences.
• Ability to thrive in a fast-paced environment, prioritize multiple responsibilities, and meet deadlines.
• Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word, with the ability to build and manage trackers, presentations, and client-facing materials.
• 2–3 years of experience in client services, events, account management, or a related role.

Responsibilities

• Serve as a key point of contact for client needs, providing timely, professional, and discreet communication with athletes, agents, and internal teams.
• Coordinate client logistics end to end, including tournament travel, accommodations, ground transportation, itineraries, and scheduling.
• Anticipate client needs during tournament weeks and travel periods, ensuring clients are prepared for their commitments and obligations.
• Coordinate lifestyle services, reservations, event planning, and other concierge-level requests.
• Assist agents in managing client affairs and maintaining alignment across schedules, priorities, and external commitments, including appearances, sponsorship obligations, and pro-ams.
• Support the planning and execution of client events, appearances, and key moments.
• Maintain accurate and current client records, schedules, and preferences in internal systems such as Monday.com.
• Build and maintain relationships with clients, agents, and internal stakeholders.
• Proactively identify and resolve client needs, exercising sound judgment and discretion.
• Deliver a consistent, high-touch service experience across client interactions.
• Manage client social media calendars, assist with content planning, and support social media strategy in partnership with internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed