Client Service Associate - Golf

The Familie • Scottsdale, AZ

1d

About The Position

The Client Service Associate provides white-glove support to professional golf clients and manages day-to-day operations involving travel, scheduling, and lifestyle services. Working closely with agents and internal teams, the associate anticipates client needs, coordinates logistics, and supports the client experience on and off the course. The role reports directly to the President of Golf.

Requirements

• Extremely organized with acute attention to detail.
• Collaborative, team-oriented work style and ability to build effective business relationships.
• Ability to resolve client issues efficiently and professionally.
• Superior oral and written communication skills.
• Commitment to delivering exceptional client experiences.
• Ability to thrive in a fast-paced environment, prioritize multiple responsibilities, and meet deadlines.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, and Word), including the ability to build and manage trackers, presentations, and client-facing materials.
• 2–3 years of experience in client services, events, account management, or a related role.

Responsibilities

• Serve as a key contact for client needs, communicating promptly, professionally, and discreetly with athletes, agents, and internal teams.
• Coordinate client logistics end to end, including tournament travel, accommodations, ground transportation, itineraries, and scheduling.
• Anticipate client needs during tournament weeks and travel periods and help ensure clients are prepared for their commitments and obligations.
• Coordinate lifestyle services, reservations, event planning, and other concierge-level requests.
• Assist agents with client affairs by aligning schedules, priorities, and external commitments, including appearances, sponsorship obligations, and pro-ams.
• Support the planning and execution of client events, appearances, and other key moments.
• Maintain accurate client records, schedules, and preferences in internal systems such as Monday.com, ensuring visibility across teams.
• Build and maintain strong relationships with clients, agents, and internal stakeholders.
• Identify and resolve client needs proactively, using sound judgment and discretion.
• Deliver a consistent, high-touch service experience across client interactions.
• Manage client social media calendars, assist with content planning, and support social media strategy in partnership with internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed