CARWASH 7011 - CUSTOMER SERVICE ASSOCIATE - CR210

GATE HR•Saint Johns, FL

About The Position

The GATE Express Wash Associate makes customer service the first priority by providing guests with a safe, friendly experience. The associate responds to guest questions promptly and accurately, aims to exceed customer expectations, and helps process vehicles efficiently by following the correct car-wash procedures. The role also includes maintaining a clean and organized facility. Team members are trained in all car-wash functions, including kiosk and point-of-sale operation, vehicle guidance, equipment maintenance, minor repairs, and detailing.

Requirements

Must be at least 16 years old.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with staff.
Must be detail-oriented and have strong organizational skills.
Must be able to operate a computer.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must have adequate strength, balance, and coordination to perform essential functions.
Must be able to work indoors and outdoors and endure outdoor temperature and weather changes.

Responsibilities

Provide prompt, friendly customer service and assistance with guest questions or requests.
Process vehicles efficiently and safely by following established car-wash procedures.
Guide guests and vehicles using clear hand signals, review loading directions, and confirm when vehicles are ready for washing.
Check vehicles before they enter the wash tunnel for visible safety issues.
Operate Express Wash kiosks, credit-card machines, and point-of-sale systems.
Maintain facility cleanliness and organization, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash; changing light bulbs; replenishing towels; and changing register paper and ink cartridges.
Perform vehicle detailing as trained and directed.
Learn and perform minor repairs and preventative maintenance on car-wash equipment when needed.
Safely handle chemicals and become proficient with applicable equipment and safety features.
Report safety hazards, follow up to ensure they are corrected, and help maintain a safe work environment.
Attend required training, safety courses, and meetings.
Arrive on time, wear the required uniform, and use safety goggles and non-slip shoes when necessary.
Contribute to a positive and supportive team environment.