Customer Service Associate
About The Position
The Customer Service Associate is responsible for providing fast, friendly, and accurate point-of-sale transactions and a positive experience for Goodwill Central Texas customers. The role also stocks and maintains sales-floor merchandising standards while helping keep the store clean and safe. Associates promote and adhere to Goodwill Central Texas’s mission and values. The position provides customer service, processes payments and refunds, follows store procedures, and executes merchandising and salvaging standards. It also supports safety initiatives and helps create a respectful work environment where program participants can train and develop toward their goals. Employment is contingent on successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.
Requirements
- 0–3 years of relevant experience.
- Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
- Ability to work independently and coordinate multiple projects simultaneously.
- Strong organizational skills and ability to prioritize.
- Strong decision-making skills and attention to detail.
- Ability and desire to provide excellent customer service.
- Ability to interact with a diverse population in a human-services setting.
- High initiative and self-motivation.
- Perseverance and commitment to completing the job.
- Knowledge or expertise in working with people experiencing disadvantages, disabilities, and/or barriers.
- Successful completion of a pre-employment background check is required.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Create a welcoming atmosphere and a high level of customer service throughout the store.
- Communicate current and upcoming sales promotions and events.
- Greet, assist, and thank customers; respond to their needs promptly and handle concerns and complaints to their satisfaction.
- Project a favorable image of Goodwill Central Texas and foster cooperative, inclusive working relationships with coworkers.
- Follow policies, procedures, and directives in a timely manner.
- Process payments, refunds, and promotional discounts according to procedure.
- Keep the workstation clean and organized.
- May assist with training new customer service associates and other staff cross-trained on the point-of-sale system.
- Execute merchandising, pricing, price-check, and salvaging standards.
- Follow safety and risk procedures and initiatives, use and maintain personal protective equipment, and participate in safety huddles, meetings, and drills.
- Help reduce workers’ compensation incidents and customer accidents; use proper lifting techniques and operate power equipment responsibly with appropriate certification.
- Identify recalled products and remove them from processing properly.
- Help provide a work environment where participants can train and develop toward their goals; perform duties in ways that promote employment and a quality participant experience.
- Work respectfully and effectively across cultures, support diversity and inclusion efforts, and act as a positive role model.
- Remain familiar with the Team Member Handbook and organizational policies, including where to find current versions on the intranet.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
