Customer Service Associate
Nestle Operational Services Worldwide SA•St. Louis, MO
•$42,745 - $67,504
About The Position
The Customer Service Associate works in the Quality Assurance and Nestlé Purina Analytical Laboratories department, which supports research, innovation, and quality in pet nutrition and helps ensure the delivery of safe ingredients and sustainable practices. The role facilitates customer service requests and enters submitted sample data into the laboratory information management system (LIMS), while solving problems and communicating with other departments.
Requirements
- Bachelor’s degree or 4+ years of equivalent professional experience.
- 2+ years of experience in a customer service and/or administrative role.
Nice To Haves
- Bachelor’s degree specifically in a scientific or related field.
- 1+ years of professional or academic experience in a science or laboratory-related field.
Responsibilities
- Act as the primary contact for internal and external customer service inquiries.
- Manage customer sample and project needs and serve as a liaison between customers and laboratory personnel.
- Prioritize and manage submitted samples to ensure timely processing.
- Assist customers in obtaining analytical data.
- Receive submitted samples and service requests.
- Ensure adherence to safety protocols.
Benefits
- 401k with company match
- Healthcare coverage
- Performance-based incentives and a competitive total rewards package
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What This Job Offers
Job Type
Full-time
