Customer Service And Sales Support Representative
About The Position
The Customer Service And Sales Support Representative is the first point of contact for customers seeking dumpster rentals or junk removal services. The representative answers calls, texts, and emails; provides accurate price quotes; explains services; and keeps customers informed about delivery and pickup times. The role works closely with dispatch and drivers to ensure customer information is accurate and current. Pack Rat Hauling serves Northern Virginia with dumpster rentals, junk removal, cleanouts, demolition, recycling, and property cleanup services. The company describes itself as committed to reliable service, professional employees, exceptional customer care, a positive work environment, career growth, employee safety, and advancement opportunities.
Requirements
- At least 1 year of customer service experience by phone, such as in a call center or dispatch setting.
- Comfort learning and accurately explaining pricing, sizes, and policies.
- Strong data-entry and computer skills, with the ability to learn scheduling or dispatch software quickly.
- Clear, friendly phone and written communication.
- Reliable attendance and ability to work the stated schedule.
- Detail-oriented, with accuracy on numbers, addresses, and dates.
- Patient and upbeat when working with stressed or frustrated customers.
- Quick learner able to absorb pricing, policies, and local service areas.
- Organized multitasker who stays calm when call volume is high.
- Team player who communicates well with dispatch and drivers.
Nice To Haves
- Experience in dumpster rental, roll-off, hauling, waste, construction, or another field-service industry.
- Familiarity with dispatch, CRM, or route-scheduling software.
Responsibilities
- Answer inbound calls, texts, and emails from customers, contractors, and businesses.
- Accurately quote dumpster rentals, including size, rental period, weight limits, and applicable fees.
- Clearly explain dumpster sizes, acceptable and prohibited materials, delivery and pickup, placement, and overage or extension policies.
- Recommend the appropriate dumpster size for each customer's project.
- Schedule deliveries, pickups, and swaps, and enter every order correctly in the system.
- Coordinate with dispatch to provide accurate driver estimated arrival times and proactively update customers about delays.
- Handle customer questions, changes, cancellations, and billing inquiries.
- Resolve complaints calmly and escalate issues to a manager when needed.
- Keep clear, complete notes on every customer interaction.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Employee discounts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
