Customer Sales and Service Representative

9012 Carolina Fluid Power Components LLC • Charlotte, NC

2d

About The Position

CFC is seeking a detail-oriented, customer-focused representative to serve as the primary point of contact for customers. The role processes orders, responds to inquiries, resolves issues, and coordinates with sales, purchasing, warehouse, and operations teams to support customer satisfaction. The ideal candidate has customer service experience, strong communication skills, and proficiency with ERP and Microsoft Office applications.

Requirements

• High school diploma or equivalent.
• At least 2 years of customer service experience; distribution, industrial, manufacturing, or wholesale experience is preferred.
• Experience working with an ERP system.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Professional, positive, customer-focused attitude.

Nice To Haves

• Prophet 21 (P21) experience.
• Associate's or bachelor's degree in Business or a related field.
• Experience supporting inside sales or order management functions.
• Knowledge of inventory, purchasing, and distribution processes.
• Experience with CRM systems and customer account management.

Responsibilities

• Provide customer service by phone, email, and other communication channels.
• Process customer orders, quotes, returns, and inquiries accurately and efficiently.
• Enter and maintain customer and order information in the Prophet 21 (P21) ERP system.
• Monitor order status and proactively communicate updates about shipments, delays, and product availability.
• Resolve customer concerns and complaints professionally and promptly.
• Coordinate with Sales, Purchasing, Warehouse, and Accounting teams to support customer needs.
• Maintain accurate customer records and documentation.
• Assist customers with product information, pricing, availability, and account-related questions.
• Generate reports and perform administrative tasks using Microsoft Office applications.
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Follow company policies, procedures, and service standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED