Customer Sales and Service Representative

Verizon • Rockville, MD

3d • Remote

About The Position

Verizon is hiring a Customer Sales and Service Representative to deliver customer support and sales in a fast-paced call center. The representative handles customer issues and inquiries related to Verizon services, products, billing, and service orders, while identifying customer needs and recommending relevant products and services. The role is remote, with occasional in-person trainings and meetings, and requires living within 75 miles of the current reporting location for the life of the contract. Verizon may request attendance at the office for team huddles and meetings. Scheduled weekly hours are 37.5. The role may include evenings, weekends, holidays, and unscheduled shifts according to business needs.

Requirements

• Demonstrated consultative sales ability, including motivation to meet sales goals and build customer relationships.
• Ability to learn about customers, business challenges, and industry trends.
• Ability to work in a fast-paced environment and manage incidents and multiple priorities.
• Empathy and communication skills to diffuse sensitive situations.
• Ownership of customer concerns and commitment to exceptional customer service.
• Must live within 75 miles of the current reporting location for the life of the contract.

Nice To Haves

• Related associate degree or at least 2 years of relevant experience.
• Customer service call center experience.
• Previous collections experience.
• Experience selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answer incoming customer calls and respond to requests about installation, disconnection, service changes, and Verizon products and services.
• Identify customer needs and proactively offer Verizon products and services.
• Contact customers by phone or in writing regarding past-due payments.
• Investigate and resolve customer inquiries and disputes involving service, billing, rates, adjustments, and policy issues.
• Verify service order accuracy and completeness and make corrections or changes as needed.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.
• Manage multiple priorities and customer incidents while meeting daily sales goals and providing exceptional customer service.

Benefits

• Health and wellness benefits
• 401(k) Savings Plan
• Paid time off
• Adoption assistance
• Tuition assistance
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed