Customer Sales and Service Representative

Verizon • Buffalo, NY

6d • $32,292 - $95,706 • Remote

About The Position

Verizon is hiring a Customer Sales and Service Representative to provide first-class customer service in a fast-paced call center. The role involves resolving customer issues while acting as a salesperson, product expert, and billing resource. The representative helps customers with service requests, billing questions, disputes, and other concerns, while identifying needs and offering appropriate products and services. This is a remote, work-from-home role with occasional in-person trainings and meetings. Employees must live within 75 miles of the current reporting location for the life of the contract and may be asked to attend the office for team huddles or meetings. The position is scheduled for 37.5 hours per week and may require evenings, weekends, holidays, and unscheduled shifts according to business needs.

Requirements

• Demonstrated ability to provide exceptional customer service and take ownership of customer concerns.
• Consultative sales orientation, including energy for meeting sales goals and building customer relationships.
• Ability to learn about customers, their business challenges, and industry trends.
• Ability to manage incidents and juggle multiple priorities in a fast-paced environment.
• Empathy and communication skills to diffuse sensitive situations.
• Must live within 75 miles of the current reporting location for the life of the contract.

Nice To Haves

• A related Associate Degree or at least 2 years of relevant experience.
• Customer service call center experience.
• Previous collections experience.
• Experience selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answer incoming customer calls and respond to requests about installation, disconnection, service changes, and Verizon products and services.
• Identify customer needs and proactively offer products and services.
• Contact customers by phone or in writing about past-due payments.
• Investigate and resolve customer inquiries and disputes involving service, billing, rates, adjustments, and policy issues.
• Verify service order accuracy and completeness, and make corrections or changes as needed.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.

Benefits

• Health and wellness benefits
• 401(k) Savings Plan
• Paid time off
• Adoption assistance
• Tuition assistance
• Potential premium pay such as overtime, shift differential, holiday pay, and allowances

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed