Customer Service and Sales Representative

Verizon • Clarksburg, WV

5d • Remote

About The Position

This role delivers customer service and sales support in a fast-paced call center. The representative is a frontline resource who helps customers resolve issues and learn about Verizon products and services, while providing a positive customer experience. The position involves responding to inquiries about installation, disconnection, service changes, billing, rates, adjustments, and policies; offering relevant products and services; and handling payment-related outreach and disputes.

The role is remote and work is performed from home, with occasional in-person trainings and meetings. The employee must live within 75 miles of the current reporting location for the life of the contract and may be asked to attend the office for team huddles or meetings. Scheduled weekly hours are 37.5. Evening, weekend, holiday, and unscheduled shifts may be required based on business needs.

Requirements

• Demonstrated consultative sales ability, including working toward sales goals and building customer relationships.
• Ability to manage incidents and multiple priorities in a fast-paced environment.
• Empathy and communication skills to diffuse sensitive situations.
• Ownership of customer concerns and commitment to exceptional customer service.
• Must live within 75 miles of the current reporting location for the life of the contract.

Nice To Haves

• A related Associate Degree or 2 or more years of relevant experience.
• Customer service call center experience.
• Previous collections experience.
• Experience selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answer incoming customer calls and respond to requests about installation, disconnection, changes to service, and Verizon products and services.
• Identify customer needs and proactively offer Verizon products and services.
• Contact customers by phone or in writing about past-due payments.
• Investigate and resolve customer inquiries and disputes involving service, billing, rates, adjustments, and policy issues.
• Verify service order accuracy and completeness and make corrections or changes as needed.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.

Benefits

• Health and wellness benefits.
• 401(k) Savings Plan.
• Paid time off.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed