Customer Service and Sales Representative

Verizon • Holden, WV

3d • Remote

About The Position

Verizon is seeking a Customer Service and Sales Representative to deliver first-class customer service in a fast-paced call center. The role involves resolving customer issues while serving as a salesperson, product resource, billing expert, and front-line representative for Verizon. The position is remote, performed from home, with occasional in-person trainings and meetings. Employees must live within 75 miles of the current reporting location for the life of the contract and may be asked to attend office team huddles or meetings. Scheduled weekly hours are 37.5. Evening, weekend, holiday, and unscheduled shifts may be required based on business needs.

Requirements

• Demonstrate consultative sales ability and motivation to meet sales goals and build customer relationships.
• Be interested in learning about customers, their business challenges, and industry trends.
• Be able to manage incidents in a fast-paced environment and juggle multiple priorities.
• Have empathy and communication skills to diffuse sensitive situations.
• Take ownership of customer concerns and be driven to provide exceptional customer service.
• Live within 75 miles of the current reporting location for the life of the contract.
• Be available to attend office team huddles and meetings when requested.

Nice To Haves

• A related associate degree or at least two years of relevant experience.
• Customer service call center experience.
• Previous collections experience.
• Experience selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answer incoming customer calls and respond to requests about installation, disconnection, service changes, and Verizon products and services.
• Identify customer needs and proactively offer products and services.
• Contact customers by phone or in writing regarding past-due payments.
• Investigate and resolve customer inquiries and disputes involving service, billing, rates, adjustments, and policy issues.
• Verify service order accuracy and completeness and make corrections or changes as needed.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.
• Meet daily sales goals while providing exceptional customer service and helping customers stay connected.

Benefits

• Health and wellness benefits
• 401(k) Savings Plan
• Paid time off
• Adoption assistance
• Tuition assistance
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed