Customer Service and Culture Coordinator

The Avante Group • Orlando, FL

1d • Onsite

About The Position

Avante Group, Inc. is hiring a salaried Customer Service and Culture Coordinator to support resident and family satisfaction and help ensure consistent implementation of the company culture program across its long-term care communities. The position is based at the corporate office in Orlando, Florida, and requires regular travel to 10 long-term care facilities throughout Florida. The coordinator works with residents, families, staff, and facility leadership to promote positive communication, service standards, employee engagement, and a supportive workplace culture.

Requirements

• Experience working in a long-term care or healthcare environment.
• Strong communication, organization, and conflict-resolution skills.
• Willingness and ability to travel regularly throughout Florida.
• Valid driver’s license and reliable transportation.
• Complete the required background screening through the Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse.

Nice To Haves

• Active Certified Nursing Assistant (CNA) license in good standing; preferred but not required.

Responsibilities

• Serve as a customer service resource for residents and families across assigned facilities.
• Support resolution of concerns and improve communication between residents, families, staff, and leadership.
• Help ensure staff adherence to the company’s culture program and service standards.
• Travel regularly to 10 facilities throughout Florida to provide on-site support and engagement.
• Partner with facility leadership to promote employee engagement, recognition, and culture initiatives.
• Support onboarding and reinforcement of culture expectations for staff.
• Identify trends and opportunities to enhance resident, family, and employee experience across locations.

Benefits

• Competitive compensation.
• Comprehensive insurance coverage, including medical, dental, and vision.
• Retirement plan.
• Paid time off and holidays.
• Tuition reimbursement.
• Health and wellness programs.
• Employee recognition programs with prizes and an annual cruise.
• Collaborative work environment with employee surveys, check-ins, and town halls.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed