Complex People and Culture Coordinator

IHG • NY, NY

3d • $27 - $35

About The Position

The Complex People and Culture Coordinator provides administrative and operational support to the People & Culture function across EVEN Hotel Times Square South, Crowne Plaza HY36 Midtown Manhattan, and Hotel Indigo Lower East Side. The role supports recruiting, onboarding, employee records management, training coordination, employee relations administration, union-related documentation, and compliance activities. It also helps plan and deliver colleague engagement, recognition, inclusion, and community impact programming across the three properties and serves as an initial point of contact for colleagues and managers.

Working with the Complex P&C Director and property leadership teams, the coordinator helps deliver programming aligned with IHG’s purpose of True Hospitality for Good and its Journey to Tomorrow commitments. The position supports consistent and accurate People & Culture administration across multiple brands, while helping build an engaged and inclusive workplace where colleagues feel recognized and connected. The role is based in the Human Resources Office and is classified as non-exempt, with overtime subject to applicable federal and state regulations. The posted pay range is $27.00–$35.00 per hour.

Requirements

• At least 1–2 years of experience in Human Resources, People & Culture, or administrative support.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Word, Excel, Outlook, and HRIS systems; strong computer skills, including Microsoft PowerPoint and Excel.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong communication and customer service skills, including the ability to communicate effectively with all levels of the organization.
• Ability to type at least 45 words per minute.
• Frequent use of mathematical skills, including basic math, percentages, and variances.
• Ability to carry or lift items weighing up to 25 pounds, stand and move around the facility, handle objects, and use a keyboard to create work-related documents.
• May be required to work nights, weekends, and/or holidays.

Nice To Haves

• Hospitality experience.
• Bachelor’s degree.
• Experience supporting union environments.
• Experience planning colleague events, recognition programs, or engagement initiatives.
• Familiarity with IHG culture and responsible business programs, including True Hospitality for Good, Journey to Tomorrow, and Room for You.
• Bilingual ability, such as English and Spanish.

Responsibilities

• Serve as a primary contact for routine colleague questions about employment, policies, procedures, payroll, and benefits; follow up on issues and escalate serious matters as needed.
• Coordinate new employee orientation, training sessions, engagement programs, and events; review new-hire paperwork for completeness and accuracy and may present orientation materials.
• Assist with employee benefit program communications and administration, including distributing information and forms.
• Support recruitment by screening, routing, tracking, and filing applications and resumes; scheduling interviews; processing background, employment verification, and reference checks; communicating with candidates; maintaining job postings; placing advertisements; and entering applicant and hire information into systems.
• Prepare correspondence, reports, and presentations by gathering and summarizing information, analyzing data, creating spreadsheets, charts, or graphics, and working with software programs and databases.
• Organize and expedite work, follow up on pending matters, communicate instructions and information, maintain calendars and filing systems, coordinate calls and mail, submit expense reports, and maintain a professional work area.
• Assist with planning purchases of supplies, equipment, facilities, and services needed for an efficient office.
• Coordinate assigned projects, including timetables, action steps, status updates, follow-up, and deadlines.
• Maintain and update employee records and files, which may include personnel, leave of absence, and workers’ compensation files, and OSHA 300 logs.
• Coordinate with hotel management and staff, Corporate Human Resources, Corporate Legal, and HR Shared Services/Hire to Retire to support teamwork and quality service.
• Build and maintain an annual complex-wide engagement calendar covering IHG milestones, cultural and heritage observances, holidays, and brand-specific events; track budgets, timelines, vendors, supplies, and provide updates to the Complex P&C Director.
• Coordinate colleague appreciation events, town halls, dining room theme days, wellness activities, contests, and seasonal celebrations, scheduling activities so overnight, weekend, and other teams can participate.
• Administer colleague recognition programs, including Colleague of the Month, Quarter, and Year nominations, service anniversaries, and guest-comment shout-outs; maintain records and prepare leadership presentation materials.
• Support inclusion education, observance programming, and inclusion or engagement committee meetings; prepare agendas and minutes, follow up on actions, promote colleague resource groups and the myWellbeing framework, and help ensure accessible communications and events.
• Coordinate volunteer and community activities supporting IHG’s Journey to Tomorrow commitments, track volunteer hours and participation, and support property and corporate reporting.
• Support annual colleague engagement and pulse surveys through communications, participation tracking, focus group scheduling, results compilation, action-plan tracking, and reporting on participation, recognition, and retention trends.
• Coordinate 30/60/90-day new-hire check-ins, stay interview scheduling, and welcome activities.
• Maintain colleague communication boards, digital screens, newsletters, and event flyers across the properties, ensuring brand-appropriate content and translations as needed.
• Perform other duties as assigned.

Benefits

• Room discounts across IHG properties.
• Recharge days.
• Volunteering days.
• Support for wellbeing through the myWellbeing framework.
• Flexibility and balance through hybrid working, with teams determining how and when to collaborate.
• Inclusive culture with opportunities to belong, grow, and make a difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed