People and Culture Coordinator

Voamass • Jamaica Plain, MA

7d • Onsite

About The Position

The People and Culture Coordinator supports VOAMASS’s Human Resources function by maintaining accurate, complete, and compliant employee records and employment documentation. Reporting to the Director of People & Culture, the Coordinator serves as an administrative resource across the employee lifecycle, including recruitment, onboarding, compliance monitoring, records management, and HR operations. The role requires handling employee information with confidentiality and sensitivity, collaborating professionally with colleagues and stakeholders, supporting talent acquisition and onboarding, conducting audits, and helping ensure compliance with regulatory, accreditation, and organizational requirements in a human services environment.

The position is full-time and on-site, with pay of $21–$31.25 per hour. The role also serves as a first point of contact for routine HR inquiries, provides information about HR processes and documentation, and refers complex employee relations, policy interpretation, and consultation matters to the Director of People & Culture.

VOAMASS describes its mission as providing community members in need with services, support, and self-esteem to help them create a fresh start. The organization emphasizes serving the whole person.

Requirements

• High school diploma or equivalent is required.
• Strong customer service orientation and interpersonal skills.
• Understanding of confidential personnel records management.
• Ability to handle sensitive information professionally and discreetly.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and HRIS platforms.
• Ability to conduct detailed audits and maintain accurate records.
• Ability to work independently while collaborating effectively with managers and team members.

Nice To Haves

• Associate degree or other post-graduate education in Human Resources, Business Administration, or a related field preferred.
• Two or more years of progressively responsible administrative experience in Human Resources preferred.
• Equivalent combination of education and/or work experience will be considered.

Responsibilities

• Assist with job postings, recruitment advertising, and sourcing activities.
• Review resumes and applications, conduct initial telephone screenings, and contact candidates.
• Perform employment reference checks and other pre-employment verifications.
• Support preparation and distribution of offer letters and pre-employment documentation.
• Maintain accurate and complete electronic and physical employee personnel files in accordance with organizational, legal, and regulatory requirements.
• Process, maintain, and track HR documentation, including timely filing, scanning, and retention of employee records.
• Respond to requests for employment information, personnel records, employment verification, audits, and internal reporting.
• Conduct periodic employee-record audits for completeness, accuracy, and compliance.
• Monitor and track employee compliance requirements, including licenses, certifications, trainings, acknowledgments, and other employment requirements.
• Coordinate periodic re-screening processes, including background checks and other required verifications.
• Ensure employees complete required health, vaccination, policy acknowledgment, and regulatory documentation.
• Maintain tracking systems to ensure compliance deadlines are met.
• Maintain employee records and organizational data in the HRIS.
• Generate standard HR reports and assist with workforce data analysis.
• Assist with system audits, data cleanup initiatives, and process improvements.
• Support implementation and maintenance of HR technology solutions.
• Serve as a first point of contact for routine HR inquiries and provide timely, accurate information about HR processes, forms, and documentation requirements.
• Refer complex employee relations, policy interpretation, and consultation matters to the Director of People & Culture.
• Promote a positive, service-oriented experience for employees and candidates.
• Collaborate with other departments and functions to complete critical tasks and projects as needed.

Benefits

• Health, vision, and dental insurance, with the employer paying 90% of the medical deductible and certain co-pays.
• Pre-tax savings options for health care through a flexible spending account, child care, transit, and parking.
• 403(b) retirement plan with employer match.
• 24/7 nurse hotline for urgent health questions.
• Employee assistance program covering support for family concerns, stress management, legal issues, and more.
• Employer-paid long-term disability and life insurance.
• Pet insurance.
• Tuition remission programs.
• Loan forgiveness through the Public Service Loan Forgiveness (PSLF) program.
• Vacation starting at three weeks and increasing to four weeks after three years of employment.
• 14 paid holidays.
• Fitness and wellness reimbursement, including expenses such as gym membership.
• Employee discount program covering items and services such as computers, cell phone plans and accessories, furniture, hotels, and vacation home rentals.
• Cash bonus with no annual cap for referring qualified employment candidates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED