Customer Service Agent - North Carolina

Answering Service Care • Rocky Mount, NC

16h

About The Position

The Customer Service Agent handles calls and digital communications for clients across multiple industries. The agent follows each client’s script, takes messages, schedules appointments, collects new customer details, transfers calls, and maintains accurate notes across multiple computer systems. The position requires availability for at least one weekend shift, on Saturday or Sunday. Full-time and part-time schedules are available.

Requirements

• Clear, friendly spoken and written communication.
• Patience and empathy, including during busy periods.
• Strong attention to detail and solid computer skills.
• Ability to multitask in a fast-paced office.
• Availability for at least one weekend shift (Saturday or Sunday).

Responsibilities

• Answer and place calls for clients in many industries, following each client’s script.
• Take messages and schedule appointments.
• Collect new customer details and transfer calls.
• Support customers through live chat, text, and email.
• Keep accurate notes across multiple computer systems.

Benefits

• Starting pay of $15.00 per hour, increasing to $15.50 per hour at four months.
• Weekly performance bonuses starting at $2.75 per hour, with the opportunity to earn more.
• Weekly direct deposit.
• Health, dental, and vision coverage for full-time employees.
• PTO earned starting on day one.
• Childcare and gym membership reimbursement.
• Free training and development courses.
• Stability and room to grow.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed