Customer Service Agent - North Carolina

Answering Service Care • Rocky Mount, NC

1d

About The Position

The Customer Service Agent answers and places calls for clients across many industries, following each client’s script. The role also supports customers through live chat, text, and email, and requires accurate note-taking across multiple computer systems. The position is based in North Carolina. Full-time and part-time schedules are available, and at least one weekend shift (Saturday or Sunday) is required.

Requirements

• Clear, friendly spoken and written communication.
• Patience and empathy, including during busy periods.
• Strong attention to detail and solid computer skills.
• Ability to multitask in a fast-paced office.
• Availability to work at least one weekend shift, Saturday or Sunday.

Responsibilities

• Answer and place calls for clients in various industries while following each client’s script.
• Take messages, schedule appointments, collect new customer details, and transfer calls.
• Support customers through live chat, text, and email.
• Keep accurate notes across multiple computer systems.

Benefits

• Starting pay of $15.00 per hour, increasing to $15.50 per hour after four months.
• Weekly performance bonuses starting at $2.75 per hour, with the opportunity to earn more.
• Weekly direct deposit.
• Health, dental, and vision coverage for full-time employees.
• PTO accrual beginning on the first day.
• Childcare and gym membership reimbursement.
• Free training and development courses.
• Stability and opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed