Service Manager (Raleigh, North Carolina)

Drucker and Falk LLC•Raleigh, NC

5d•Onsite

About The Position

The Service Manager/Maintenance Superintendent is responsible for the physical upkeep of the community and reports to the Property Manager. The role maintains and operates mechanical equipment, supervises maintenance employees, and oversees property maintenance. The manager directs staff, assigns routine work, maintains emergency coverage, and performs or coordinates repairs and preventative maintenance. The position also oversees purchasing and budget procedures, contractor work, maintenance records, resident relations, and compliance with applicable safety and operational programs.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Current driver’s license.
CFC certificate.
Knowledge of OSHA regulations and SDS standards.
Ability to perform the physical requirements of the position, including frequently lifting and/or moving up to 100 pounds.
Ability to manage, direct, coordinate, and evaluate maintenance department employees; the position manages 0–8 employees.

Nice To Haves

HVAC skills.
CPO certification.
Plumbing skills.
Carpentry skills.
Electrical skills.

Responsibilities

Train and oversee work performed by staff under the manager’s direction.
Hire and terminate employees in accordance with company policy and under the Property Manager’s direction.
Counsel maintenance employees and document performance-related discussions.
Establish schedules and assign routine maintenance tasks.
Ensure maintenance coverage for emergencies and respond to emergency work orders through an on-call rotation.
Promote safety, train staff in safe work practices, and conduct and document monthly safety meetings.
Inspect buildings, grounds, and common areas for cleanliness, preventative maintenance needs, and safety hazards.
Maintain a clean, safe, organized shop and equipment storage area in compliance with OSHA requirements, including maintaining the Hazard Communication Program, SDS, required postings, and OSHA summary forms.
Perform apartment maintenance and repairs in response to work orders and strive to complete work orders within 24 hours.
Prepare vacant apartments for occupancy according to company guidelines.
Schedule maintenance contractors and obtain bids and proposals as directed.
Use contract labor when cost-effective, subject to approval by the Property Manager or Regional Property Manager.
Follow budget guidelines and company purchasing procedures.
Maintain operating manuals, warranty records, and inventory and parts-replacement information.
Keep informed about developments, products, and cost-effective repair methods in the field.
Maintain high standards of resident relations.
Complete and return monthly preventative maintenance sheets.
Monitor community O&M programs, including asbestos, lead-based paint, and mold and fungi programs; ensure relevant personnel are notified when work may disturb these substances and that work follows the established programs.
Maintain records and reports for O&M programs to support property compliance.
Perform technical work accurately and carry out other assigned duties.