Customer Service Engineer - North Carolina

Lumenis • Charlotte, NC

4d • $38 - $40

About The Position

Lumenis is seeking a skilled and motivated Customer Service Engineer to provide on-site technical support, installation, and maintenance of advanced medical technology equipment. The role involves hands-on troubleshooting, preventive maintenance, customer training, and collaboration with engineering and support teams to improve product reliability. The position is full-time and requires 60% or more travel. The posting lists the location as Miami, despite the title referring to North Carolina.

Requirements

• Degree or technical certification in Engineering, Electronics, or a related field, or equivalent experience.
• Experience in field service, maintenance, or technical support roles.
• Strong troubleshooting and customer-facing communication skills.
• Ability to travel and work independently.
• Valid driver's license.

Nice To Haves

• Experience with industrial, medical, or automation equipment.
• Knowledge of PLCs, networking, or control systems.

Responsibilities

• Install, commission, maintain, and repair company equipment at customer sites.
• Diagnose and resolve mechanical, electrical, and software issues efficiently.
• Perform preventive maintenance to maximize system uptime and performance.
• Provide technical training and guidance to customers and end users.
• Document service activities, findings, and recommendations accurately.
• Collaborate with engineering and support teams to improve product reliability.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) retirement plan.
• Paid time off, including vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed