Customer Service Agent- VRB
About The Position
Unifi is seeking a Customer Service Agent to provide passenger service at the airport. The role supports passengers throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and the resolution of questions or complaints. No experience is required, and paid training is provided. The agent welcomes and assists passengers, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance. The role also involves directing passengers through Customs, Immigration, and Quarantine; coordinating wheelchair, stroller, and gate-checked-bag handling with ramp agents; and pushing wheelchairs with passengers through airport areas. The position requires following company safety and operational standards, promptly reporting safety or security incidents and potential hazards, and performing other related duties as assigned. Work may take place outdoors in severe seasonal weather. The schedule is part-time, with A.M. and P.M. shifts available across the days of the week; nights, weekends, holidays, and overtime may be required.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required by airport, state, or customs requirements.
- Must be able to constantly lift up to 70 pounds and more; push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
- Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
- Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.
Responsibilities
- Welcome and assist passengers through arrival and check-in, including passengers with special needs, unaccompanied minors, and VIP passengers.
- Handle ticketing and check-in using a computerized system, including boarding, baggage service, reservations, and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents in making wheelchairs, strollers, and gate-checked bags available for loading on departure and delivery to passengers on arrival.
- Push wheelchairs with passengers through all areas of the airport.
- Adhere to safety procedures and policies and complete work in a safe and secure manner according to company standards.
- Immediately report safety and security incidents and potential hazards in accordance with the Unifi Fair and Just Culture Policy.
- Perform other related duties as assigned within the expected skill, experience, and capability requirements.
Benefits
- Flight privileges after 30 days for employees and eligible family members.
- Weekly pay for hourly employees.
- Paid time off for full-time employees.
- Comprehensive medical, dental, and vision insurance for full-time employees.
- 401(k) for all employees.
- Exclusive discounts and additional wellness programs.
- Paid training for new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
