Customer Service Agent

Alaska Airlines • MT-Kalispell, MT

4d • Onsite

About The Position

The Ramp & Customer Service Agent performs above- and below-wing duties, including guest interactions and ramp functions. The role supports guests throughout their airport experience, handles baggage and cargo, and performs aircraft and gate-related tasks. Agents work in a fast-paced environment and outdoors in all types of weather, with schedules that may include nights, weekends, holidays, and split shifts. The position is part-time and regular, with a starting wage of $19.37 per hour. When working a split shift, employees receive an additional $2.25 per hour, for an effective rate of $21.62 per hour.

Requirements

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Valid, unexpired driver's license issued by a U.S. state, U.S. territory, or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 words per minute.
• Ability to consistently lift 50 pounds.
• Ability to stand for long periods of time.
• Ability to bend, stoop, squat, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• At least 1 year of customer service or community service experience.

Responsibilities

• Assist guests with travel needs, including answering inquiries, baggage, ticketing, passenger check-in, and flight boarding.
• Perform below-wing functions, including transporting and loading or offloading baggage and cargo, aircraft marshaling, aircraft pushback, and aircraft deicing.
• Perform aircraft grooming and security searches.
• Perform boarding and gate duties, including assisting and directing guests, making announcements, and processing standby and upgrade requests.
• Process and secure guest luggage.
• File and maintain luggage claims for damaged, delayed, or pilfered baggage.
• Load and offload luggage and cargo using conveyor belts.
• Perform duties of varying capacities as assigned by management to ensure guest satisfaction.
• Perform other duties as assigned.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday pay and paid time off.
• Professional development opportunities.
• Split-shift differential of $2.25 per hour when working a split shift.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED