Full-Time Customer Service Agent
About The Position
Ruby is hiring a full-time, in-office Customer Service Agent at its Chesapeake, Virginia location. The agent creates positive first impressions and meaningful interactions for clients and their callers by handling calls, live web chats, appointment scheduling, and other customer support tasks. The role calls for empathetic, customer-focused professionals who can adapt to a fast-paced environment and deliver high-quality service. Because Ruby operates 24/7/365, employees must be available to work one weekend day and holidays. Multiple schedules are available, including traditional Monday–Friday schedules and schedules that include one weekend day. Interviews take place at Ruby’s Chesapeake office. Compensation is $19 per hour base pay, with earnings up to $21 per hour including the Perfect Attendance Bonus. The bonus requires arriving on time for shifts, returning punctually from breaks, and completing assigned shifts. Benefits may be subject to a waiting period.
Requirements
- Type at least 40 words per minute.
- Be comfortable navigating multiple software systems concurrently.
- Have exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
- Use a warm, professional tone and demonstrate poise and empathy when de-escalating challenging conversations.
- Have a dependable track record of punctuality, strong organizational habits, and commitment to quality work.
- Be available to work one weekend day and holidays.
Nice To Haves
- Prior experience in a high-volume call center, customer service, or administrative environment.
- Proficiency with Microsoft Office 365.
- Ability to speak Spanish and English.
Responsibilities
- Handle incoming phone calls and live web chats as a warm, seamless extension of clients’ businesses.
- Maintain accuracy and attention to detail in written client communications.
- Multitask across dual monitors while managing active communications.
- Meet performance guidelines and service quality standards.
- Maintain strict schedule adherence to support the team and callers.
Benefits
- Employee Stock Ownership Plan (ESOP)
- 401(k) with company matching
- Medical, dental, and vision coverage
- Two weeks of paid vacation in the first year
- Company-paid life insurance
- Legal assistance program
- Perfect Attendance Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
