Customer Service Agent, Cross Functional (Full-Time)

Piedmont Airlines • Gulfport, MS

7d • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Agent for its Ground Handling Department. The role assists passengers with boarding and disembarking, operates the Jetway, monitors computerized passenger boarding, and guides and parks aircraft. The successful candidate must complete the Customer Service Agent training course, be able to lift 70 pounds, and work outdoors in all weather conditions. The position reports to the General Manager.

The role is based in an airport ramp environment with varied weather conditions and elevated noise levels. Work may involve all shifts, including weekends, nights, holidays, and irregular shifts. Employment is contingent on a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen. Proof of high school or GED completion is required, and applicants must be at least 18 years old.

Requirements

• Successfully complete the training course.
• Ability to meet company goals and customer expectations in a high-energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.
• Ability to lift and handle objects weighing up to 70 pounds regularly.
• Ability to work outdoors in all weather conditions.
• Valid driver’s license and clear driving record.
• Pass a 10-year Criminal History Records Check and required drug screen.
• Proof of high school or GED completion.
• Minimum age of 18.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging wheelchairs and supporting unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Guide and park aircraft.
• Perform cabin maintenance tasks.
• Work as a team to provide excellent customer service and meet corporate objectives.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical and dental coverage available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED